We take ownership of your chatbot — so your team doesn't have to.
Ongoing monitoring, monthly updates, fixes, and continuous improvement. No guesswork. No handoffs. Just reliable, expert-led chatbot management.
Why Chatbots Fail
Most chatbots fail for the same reason: no one owns them after launch. They're built, handed over, and forgotten — until they break, drift, or embarrass the brand. The problem isn't the technology. It's the lack of ongoing responsibility.
No Clear Owner Internally
Your chatbot sits in limbo between teams. Marketing built it, but IT maintains it. Nobody takes full responsibility when issues arise.
Content Changes, But the Bot Doesn't
Your website updates, products change, policies shift — but your chatbot still gives outdated answers from six months ago.
Platform Updates Quietly Break Flows
A silent update from your chatbot platform breaks key conversation flows. You only find out when customers complain.
Nobody Reviews Real Conversations
Thousands of conversations happen, but no one analyzes them. Valuable insights about customer needs are lost in the data.
No Continuous Improvement
Your bot was built once and forgotten. Without ongoing optimization, it becomes increasingly irrelevant to your customers.
Metrics Without Meaning
You track interactions and response times, but don't know if your chatbot actually improves business outcomes or customer satisfaction.
You're an ideal fit if you:
- Already have a chatbot (or are building one with long-term ownership in mind)
- See your chatbot as a genuine customer-facing asset, not just a nice-to-have
- Want expert ownership without hiring internally
- Value reliability and continuous improvement over quick fixes
- Prefer one senior point of contact who truly owns the outcomes
- Are building something that matters to your customers
Who This Is For
We Take Full Ownership
We treat your chatbot like a live customer-facing system — not a "set and forget" tool.
We own it.
We maintain it.
We improve it.
Your chatbot stays accurate, effective, and aligned with your business — without taking up your team's time.
Our Process
We study your business, customers, and current chatbot setup — then take full ownership from day one.
Learn
We study your business, customers, and current chatbot setup — then take full ownership from day one.
Manage
We handle monthly updates, platform changes, fixes, and monitoring — so your chatbot works properly, all the time.
Improve
We review real conversations every month and refine your chatbot based on what customers actually need.
Services
Managed Chatbot Ownership
We take full responsibility for your chatbot's ongoing performance.
- ✓ Monthly content updates
- ✓ Performance monitoring
- ✓ Bug fixes & prevention
- ✓ Monthly analysis & recommendations
- ✓ Direct senior-level communication
From £2,000/month
Chatbot Build or Rebuild
If you need a chatbot built properly from the start, or a failed chatbot rebuilt the right way, we can handle that too.
Every build is designed for long-term ownership and ongoing management — not just launch and handoff.
From £3,000 (one-time)
Usually followed by monthly management
How We Work
One Senior Owner
You work directly with me. No account managers, no ticket systems, no being passed around. Just direct communication with someone who knows your chatbot inside out.
Monthly Reporting Cycle
Every month you receive a clear report: what we reviewed, what we fixed, what we improved, and what we recommend next.
Request Board Access
Submit requests, fixes, or updates anytime via your private request board. We acknowledge within 1 business day and keep you updated on progress.
Long-Term Partnership
We're not here for quick projects. We work with clients who value ongoing excellence and continuous improvement over time.
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Every month we review real conversation data, update content to match any changes in your business, monitor for platform issues or bugs, make fixes and improvements based on what we learn, and provide a clear report with recommendations. Think of us as your chatbot's dedicated owner.
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Yes, we can build or rebuild chatbots when needed. But unlike traditional agencies, every build is designed for long-term ownership and continuous improvement — not just launch and handoff. We build with ongoing management in mind.
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We work with leading enterprise and mid-market platforms including Intercom, Drift, HubSpot, Zendesk, and custom-built solutions. If you're using a different platform, let's discuss — we're platform-agnostic and focus on ownership, not tools.
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Minimal. That's the point. We handle the day-to-day monitoring, updates, and improvements. You review our monthly reports, approve major changes, and submit requests when needed. We own the work; you own the outcomes.
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Managed Chatbot Ownership starts at £2,000/month with a 3-month minimum commitment. Builds and rebuilds start at £3,000 one-time and are usually followed by ongoing monthly management. We work with 15-20 clients who value quality and long-term partnership.
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Fill out the contact form below or email directly. We'll have an initial conversation to understand your chatbot, your business, and whether we're a good fit. If we are, we'll conduct a comprehensive audit and then take ownership from there.
Frequently Asked Questions
Ready to stop worrying about your chatbot?
Get in touch to discuss your chatbot.